Customer Service Operations Representative (Miami, FL)

Facilitate end-to-end deliveries, from booking through successful drop-off, while supporting both customers and drivers via chat and phone. Coordinate with pickup and drop-off contacts to ensure smooth, successful handoffs. Continuously monitor delivery operations, flag pain points, and provide feedback that helps optimize logistics. Partner with the Customer Operations Team in a fast-paced environment, using strong communication and problem-solving to keep deliveries running right.