Jira Administrator

Cisco
San Jose
Workplace: HybridFull timeUSD 154,900 - 225,300 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Stakeholder management","Documentation","Data/reporting mindset","Communication","Partnership/enablement"]

Own and evolve the Atlassian ecosystem end-to-end, including Jira Software, Jira Service Management, Confluence, and Jira Align. You’ll administer Jira at scale, govern org-level settings, and enable scaled agile operations through PI cadences, sprints, value streams, OKRs, and PI planning. Build AI-assisted automations, architect integrations across DevOps, identity, ITSM, and CRM/ERP, and deliver executive-ready dashboards while planning migrations and upgrades.

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FursaFursa
Cisco
Cisco
23 hours ago

Jira Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own and evolve the Atlassian ecosystem end-to-end, including Jira Software, Jira Service Management, Confluence, and Jira Align. You’ll administer Jira at scale, govern org-level settings, and enable scaled agile operations through PI cadences, sprints, value streams, OKRs, and PI planning. Build AI-assisted automations, architect integrations across DevOps, identity, ITSM, and CRM/ERP, and deliver executive-ready dashboards while planning migrations and upgrades.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as primary administrator for Jira Software (Cloud or Data Center), defining and enforcing org-level settings, sandbox vs. production practices, and change control.
  • •Configure and administer Jira Align and related scaled agile operations (hierarchy mapping, PI cadences, sprints/value streams/OKRs/dependencies) and support PI Planning/SAFe best practices.
  • •Design AI-assisted workflows and build Jira/JSM automations and scripted solutions for end-to-end orchestration.
  • •Architect and govern integrations (DevOps tools, incident management, identity providers, CRM/ERP, BI platforms), including API/webhook patterns and integration runbooks/monitoring.
  • •Implement JSM portals and ITIL-aligned ITSM workflows (request types, SLAs, queues, knowledge integrations, Assets/CMDB) and deliver executive-ready dashboards and data hygiene.

Pay and Benefits

Salary: USD 154,900 - 225,300 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalBasic LifePaid Holidays

Key Requirements

  • •8+ years administering Jira at scale (Cloud or Data Center).
  • •2–4+ years administering Jira Align, including hierarchy design, PI cadence setup, and connector configuration.
  • •Demonstrated success implementing AI/automation for service and delivery use cases.
  • •Proficiency with Jira/JSM Automation, ScriptRunner (Groovy), REST APIs, and webhooks.
  • •Strong knowledge of SAFe (or scaled agile frameworks) and ITIL practices, plus stakeholder communication and documentation skills.
Experience:8+ years
Skills:Stakeholder managementDocumentationData/reporting mindsetCommunicationPartnership/enablement
Certifications:ACP-100ACP-120ACP-620Jira Align Program AdminSPCLPMRTEPO/PM
Tech Stack:JiraJira SoftwareJira Service ManagementJSMJira AlignConfluenceJira AutomationScriptRunnerGroovyREST APIsPythonJavaScriptWebhooksDevOpsPower BITableauSAFeITILAtlassian MarketplaceAssets/CMDB

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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