Associate, Customer Support - Live chat

Bitpanda
Vienna
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Multitasking","Adaptability"]

Join the Customer Operations team as a Customer Support Associate, serving as the first point of contact for users via live chat and tickets. You’ll help resolve everyday issues, keep communication clear, friendly, and fast, and contribute feedback to improve the customer journey. The role supports a shift-based schedule and is designed for early-career candidates eager to learn fintech, investing, and crypto while building trusted relationships with millions of customers.

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FursaFursa
Bitpanda
Bitpanda
1 day ago

Associate, Customer Support - Live chat

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join the Customer Operations team as a Customer Support Associate, serving as the first point of contact for users via live chat and tickets. You’ll help resolve everyday issues, keep communication clear, friendly, and fast, and contribute feedback to improve the customer journey. The role supports a shift-based schedule and is designed for early-career candidates eager to learn fintech, investing, and crypto while building trusted relationships with millions of customers.
Location: Vienna
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for users via live chat and tickets, ensuring communication is clear, friendly, and fast.
  • •Help customers resolve everyday issues to keep their Bitpanda experience smooth and positive.
  • •Share customer feedback and ideas with the team to improve support and the overall customer journey.
  • •Work toward team goals for fast response times and high customer satisfaction while staying current on Bitpanda products and features.
  • •Handle a shift-based schedule that may include evenings and weekends, planned in advance.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning BudgetHealth InsurancePaid Leave

Key Requirements

  • •Fluent English; knowledge of another EU language is an advantage.
  • •Demonstrated empathy and a friendly, reliable approach to helping users.
  • •Interest in fintech, investing, or crypto, with willingness to learn about crypto wallets, DEXs, or trading.
  • •Detail-oriented and able to handle multiple chats at once while providing clear, high-quality answers.
  • •Comfort working in a fast-paced, international team environment and staying calm when busy.
Experience:FintechInvestingCrypto
Skills:CommunicationEmpathyProblem-solvingMultitaskingAdaptability
Languages:English

Company Brief

Bitpanda
Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Vienna, Austria
Founded: 2014
WebsiteLinkedIn