Technical Support Engineer, Application Performance

Cloudflare
Austin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Self-driven learning","Communication","Problem-solving","Collaboration"]

Work with customers and cross-functional teams to resolve technical issues related to application performance. Fulfill support requests via chat, email, and phone, troubleshoot using your networking and internet fundamentals, and track cases in a ticketing system. Collaborate with senior engineers, help test releases, report bugs, and contribute to updating AI skills, conversational journeys, and internal documentation.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Technical Support Engineer, Application Performance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Work with customers and cross-functional teams to resolve technical issues related to application performance. Fulfill support requests via chat, email, and phone, troubleshoot using your networking and internet fundamentals, and track cases in a ticketing system. Collaborate with senior engineers, help test releases, report bugs, and contribute to updating AI skills, conversational journeys, and internal documentation.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Fulfill support requests by communicating with customers via chat, email, and phone.
  • •Collaborate with senior engineers to analyze and troubleshoot customer issues.
  • •Track support requests using a ticketing system.
  • •Participate in team meetings to discuss and share feedback.
  • •Help define and update AI skills and conversational journeys, and update internal/public documentation; support testing releases and reporting bugs.

Key Requirements

  • •3-5 years of experience in a technical customer support role, preferably supporting large enterprise customers.
  • •Self-driven and comfortable learning new technologies and systems on an ongoing basis.
  • •Excellent written and verbal communication skills.
  • •Strong understanding of how the Internet works at OSI model layers 3, 4, and 7.
  • •Strong knowledge of DNS, SSL/TLS, and HTTP(S) protocols.
Experience:Enterprise customersTechnical customer supportNetwork troubleshooting
Education:
Skills:Self-driven learningCommunicationProblem-solvingCollaboration
Languages:MandarinSpanishPortuguese
Tech Stack:LinuxCurlDigTracerouteOpensslGitBashPythonJavaScriptApacheNginxIISDNSSSL/TLSHTTPReverse proxyingCachingLoad balancingBash scripting

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn