Fraud Operations Team Lead

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Communication","Leadership","Mentorship","Data-driven","Problem-solving"]

Lead and develop a Risk/Fraud Operations team in a Mexico City hub, driving operational excellence through data-driven decisions, coaching, and cross-functional collaboration while delivering high-risk investigations and strategic improvements to protect Stripe’s business and brand.

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Stripe
Stripe
5 months ago

Fraud Operations Team Lead

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Last checked: 14 minutes agoStatus: Live

Job Summary

Lead and develop a Risk/Fraud Operations team in a Mexico City hub, driving operational excellence through data-driven decisions, coaching, and cross-functional collaboration while delivering high-risk investigations and strategic improvements to protect Stripe’s business and brand.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
  • •Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
  • •Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
  • •Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
  • •Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements

Key Requirements

  • •6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
  • •Proven experience coaching and leading operations teams with a track record of managing and improving performance
  • •Experience mentoring others and delivering constructive, growth-oriented feedback
  • •Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
  • •Demonstrated subject matter expertise in Risk Operations
Experience:6+ yearsFraudRiskFinancial crime
Skills:CommunicationLeadershipMentorshipData-drivenProblem-solving
Languages:EnglishSpanish
Tech Stack:JiraIncident management

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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