Nearshore Sector | Atlassian Consultant

Devoteam
Portugal
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 2-5 yearsSkills: ["Problem-solving","Client-focused","Advisory mindset","Communication","Continuous learning"]

Support nearshore clients by administering and optimizing Atlassian Jira Software and Jira Service Management (JSM). Spend most of your time on day-to-day Jira/JSM configuration, user access, permissions, workflows, screens, custom fields, and request types, while handling advanced troubleshooting for complex requirements. Partner with international stakeholders to improve platform operations, reporting, and technical documentation, delivering high-quality service delivery.

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Devoteam
Devoteam
2 days ago

Nearshore Sector | Atlassian Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support nearshore clients by administering and optimizing Atlassian Jira Software and Jira Service Management (JSM). Spend most of your time on day-to-day Jira/JSM configuration, user access, permissions, workflows, screens, custom fields, and request types, while handling advanced troubleshooting for complex requirements. Partner with international stakeholders to improve platform operations, reporting, and technical documentation, delivering high-quality service delivery.
Location: Portugal
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Administer and optimize Jira and JSM, including configuration of workflows, screens, custom fields, and request types.
  • •Manage Atlassian user access, global permissions, permission schemes, and group administration using Atlassian Guard.
  • •Build and maintain Jira automation rules and troubleshoot complex system behaviors and board/reporting discrepancies.
  • •Configure JSM assets such as customer forms, queues, request types, and SLA metrics.
  • •Collaborate with clients to understand requirements, optimize operational processes, and maintain technical documentation.

Key Requirements

  • •2–5 years of hands-on experience administering and configuring Atlassian products, specifically Jira Software and Jira Service Management (JSM).
  • •Strong proficiency in Jira workflow creation, screen schemes, custom field contexts, and JQL query writing.
  • •Experience configuring JSM features including SLAs, queues, forms, and service portal settings.
  • •Ability to build and maintain Jira automation rules and troubleshoot complex system behaviors.
  • •Fluent English communication skills (written and spoken) for daily interaction with international stakeholders.
Experience:2-5 yearsAtlassianConsultingManaged services
Skills:Problem-solvingClient-focusedAdvisory mindsetCommunicationContinuous learning
Languages:English
Tech Stack:AtlassianJira SoftwareJira Service Management (JSM)Jira workflowsJQLJira automationJira Service ManagementAtlassian GuardScriptRunnerSLAsQueuesJSM service portalDashboardsCustom fieldsRequest types

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn