Aftersales Manager - France

Lucid Motors
France
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer focus","Stakeholder management","Leadership","Analytical thinking","Problem-solving"]

Lead aftersales performance for the French market, ensuring a premium ownership experience through governance of the service network, operational partners, warranty processes, and customer escalation management. Act as the primary interface for Lucid Europe/Lucid France and authorized repairers and service providers under the Master Services Agreement, driving CSAT/NPS and service KPI improvements, technical resolution, compliance audits, and parts availability across France.

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Lucid Motors
Lucid Motors
17 hours ago

Aftersales Manager - France

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead aftersales performance for the French market, ensuring a premium ownership experience through governance of the service network, operational partners, warranty processes, and customer escalation management. Act as the primary interface for Lucid Europe/Lucid France and authorized repairers and service providers under the Master Services Agreement, driving CSAT/NPS and service KPI improvements, technical resolution, compliance audits, and parts availability across France.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own overall aftersales performance for the French market and drive customer satisfaction, service quality, and network performance aligned with Lucid standards.
  • •Manage service network performance by governing authorized repairers, service partners, and agents, including readiness, capacity, KPI tracking, and corrective actions.
  • •Lead technical escalations and coordinate resolution of complex customer issues and critical vehicle cases between the French market and Lucid Europe.
  • •Oversee warranty administration and performance, optimizing claim quality, approval timelines, and cost performance while ensuring compliance with warranty, legal, and regulatory requirements.
  • •Monitor and optimize parts availability and distribution across the French network and produce aftersales performance reporting for Lucid France and European leadership.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquity

Key Requirements

  • •Bachelor's degree in Automotive Engineering, Business Administration, Operations Management, or related field.
  • •Significant experience in automotive aftersales, service operations, warranty, or technical support environments.
  • •Strong understanding of service network management, warranty processes, and customer experience delivery.
  • •Experience managing dealer, retailer, distributor, or authorized repairer networks.
  • •Fluent in French and English with strong stakeholder management, problem-solving, and leadership capabilities.
Experience:AutomotiveAfter-salesWarrantyService operations
Education:Bachelor's
Skills:Customer focusStakeholder managementLeadershipAnalytical thinkingProblem-solving
Languages:FrenchEnglish
Tech Stack:Aftersales systemsWarranty platformsPerformance reporting toolsCase management

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn