Lead Researcher, Product Research & Insights

Salesforce
Bengaluru, Hyderabad
Workplace: OnsiteFull timeFunction: Research & Scientific (R&D)Experience: 7+ yearsEducation: bachelorsSkills: ["Strategic storytelling","Cross-functional collaboration","Operational excellence","Ethical research stewardship","Research planning"]

Lead mixed-methods research for Salesforce’s Agentforce Service Research & Insights team, shaping AI product experiences for the Service portfolio. Design end-to-end generative and evaluative studies, build AI-first research workflows, and validate AI outputs for signal over noise. Translate insights into strategic influence across UX, product, engineering, and go-to-market, while maintaining rigorous ethical standards and end-to-end research planning across timelines, budgets, and deliverables.

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FursaFursa
Salesforce
Salesforce
16 hours ago

Lead Researcher, Product Research & Insights

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Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead mixed-methods research for Salesforce’s Agentforce Service Research & Insights team, shaping AI product experiences for the Service portfolio. Design end-to-end generative and evaluative studies, build AI-first research workflows, and validate AI outputs for signal over noise. Translate insights into strategic influence across UX, product, engineering, and go-to-market, while maintaining rigorous ethical standards and end-to-end research planning across timelines, budgets, and deliverables.
Location: Bengaluru, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Research & Scientific (R&D)

Key Responsibilities

  • •Design and execute end-to-end research, from foundational generative studies to rapid evaluative usability testing using qualitative and advanced survey methodologies.
  • •Integrate AI tools into the research lifecycle, validate AI-generated outputs for accuracy, and create interactive prototypes, dashboards, and research workflows.
  • •Socialize insights across cross-functional stakeholders to influence product roadmaps and business decisions, translating “the what” into “so what.”
  • •Manage research timelines, budgets, and deliverables while partnering with research operations on participant recruiting and community-based efforts.
  • •Maintain high data integrity and ethical standards as the team navigates AI bias, privacy, and ethical considerations in product development.

Key Requirements

  • •7+ years of hands-on experience in UX, product design, or technology research, with at least 2 years in a large, matrixed organization.
  • •Working grasp of how AI systems fail and learn, including knowing when to use AI efficiency and when “human in the loop” is non-negotiable.
  • •Mastery of qualitative and quantitative techniques, including statistical analysis to ensure the reliability of findings.
  • •Comfort collaborating with globally dispersed teams (AMER/APAC) and navigating different market needs.
  • •University degree in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI) or a research-focused business discipline.
Experience:7+ years
Education:Bachelor's in Psychology, Anthropology, HCI or a research-focused business discipline
Skills:Strategic storytellingCross-functional collaborationOperational excellenceEthical research stewardshipResearch planning
Tech Stack:ClaudeGeminiNotebookLM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor