Payoneer

3 weeks ago

Premium Service Specialist (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide high-quality VIP client support and end-to-end resolution of operational issues for Payoneer’s top customers. Collaborate with sales to understand customer profiles, maintain high satisfaction and compliance with policies, and proactively identify and escalate risks for major complaints in a fast-paced, international fintech environment.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide high quality services to VIP customers via different channels
•Responsible for end-to-end resolution efficiency of operational issues
•Work closely with sales team and understand customer profiles
•Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
•Identify potential risks for major complaints and escalate

Key Requirements

•3 years+ proven experience in a customer facing role from international company
•Bachelor’s degree and English CET-4
•Mandarin language proficiency is a must
•General knowledge of computers and Microsoft Office applications
•Experience with fintech, banking, or eComs industry is a strong plus

Experience:3+ yearsFintechBankingEComs

Education:Bachelor's

Skills:CommunicationProblem solvingAttention to detailCustomer serviceOwnership

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

3 weeks ago

Premium Service Specialist (Mandarin Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide high quality services to VIP customers via different channels
•Responsible for end-to-end resolution efficiency of operational issues
•Work closely with sales team and understand customer profiles
•Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
•Identify potential risks for major complaints and escalate

Key Requirements

•3 years+ proven experience in a customer facing role from international company
•Bachelor’s degree and English CET-4
•Mandarin language proficiency is a must
•General knowledge of computers and Microsoft Office applications
•Experience with fintech, banking, or eComs industry is a strong plus

Experience:3+ yearsFintechBankingEComs

Education:Bachelor's

Skills:CommunicationProblem solvingAttention to detailCustomer serviceOwnership

Languages:EnglishMandarin

Tech Stack:Microsoft Office

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn