Team Lead, Market Operations - Fairfield, CT

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Strategic planning","Problem-solving"]

Lead Carvana’s local Market Operations hub by running day-to-day operations and ensuring a great employee and customer experience. Manage and develop a team of Customer Advocates through hiring support, onboarding, training, coaching, and performance check-ins. Monitor market performance with regular reporting, handle complex customer-facing issues, and drive continuous improvements to morale and service delivery.

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Carvana
Carvana
12 hours ago

Team Lead, Market Operations - Fairfield, CT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead Carvana’s local Market Operations hub by running day-to-day operations and ensuring a great employee and customer experience. Manage and develop a team of Customer Advocates through hiring support, onboarding, training, coaching, and performance check-ins. Monitor market performance with regular reporting, handle complex customer-facing issues, and drive continuous improvements to morale and service delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub operations, including market launch, logistics, and driving ongoing market success.
  • •Help with interviewing, selecting, onboarding, and training Customer Advocates; provide tools, resources, and guidance to succeed.
  • •Actively develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present performance to upper management.
  • •Serve as the go-to expert for complex, sensitive customer-facing issues and jump in alongside Customer Advocates as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kStudent LoanVehicle DiscountsPet BenefitsWellness Stipend

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience, including developing and coaching employees.
  • •Proven ability to support strategic planning, process improvement, and guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with strong problem diagnosis and solving for varying complexity while maintaining customer focus.
  • •Willingness to work weekends and communicate effectively with customers.
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingStrategic planningProblem-solving
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn