Incident Manager H/F

Devoteam
France
Workplace: OnsiteFull timeFunction: OtherEducation: mastersSkills: ["Communication","Crisis management","Stakeholder management","Leadership"]

Experienced Incident Manager responsible for end-to-end management of critical IT incidents, acting as the crisis coordinator and main communicator to stakeholders. Leads crisis cells, ensures rapid restoration of services, enforces ITIL-based processes, drives post-incident analysis, and evolves incident management practices using tools like ServiceNow/Jira Service Management. Works across Windows/Linux environments with a focus on minimal business impact.

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Devoteam
Devoteam
1 year ago

Incident Manager H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Experienced Incident Manager responsible for end-to-end management of critical IT incidents, acting as the crisis coordinator and main communicator to stakeholders. Leads crisis cells, ensures rapid restoration of services, enforces ITIL-based processes, drives post-incident analysis, and evolves incident management practices using tools like ServiceNow/Jira Service Management. Works across Windows/Linux environments with a focus on minimal business impact.
Location: France
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Lead end-to-end management of major IT incidents, including detection, assessment, classification and immediate escalation.
  • •Coordinate crisis cells by mobilizing relevant technical teams, overseeing actions, and maintaining incident logs to ensure rapid resolution.
  • •Communicate crisis status clearly and concisely to all stakeholders (technical teams, business, management).
  • •Ensure process adherence by tracking escalations and applying defined procedures.
  • •Contribute to continuous improvement through post-incident analyses and implementing preventive/corrective actions.

Key Requirements

  • •Bachelor’s/Master’s degree in IT or production (Bac +4/5)
  • •Significant experience in major incident management in complex IT environments
  • •Good command of English (written and spoken) is indispensable
  • •Strong ITIL knowledge; ITIL Foundation V3/V4 certification is a plus
  • •Familiarity with production environments and general OS, network, and application architectures
Experience:Incident managementIt operations
Education:Master's
Skills:CommunicationCrisis managementStakeholder managementLeadership
Certifications:ITIL FoundationITIL V3/V4
Languages:FrenchEnglish
Tech Stack:ITILServiceNowJira Service ManagementEasyvistaWindowsLinuxNetworksApplications

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn