Help Desk Technician - Swing Shift - TS/SCI W/ POLY

General Dynamics
United States
Workplace: OnsiteFull timeUSD 38.01 - 51.43 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 8+ yearsEducation: high_schoolSkills: []

Provide technical support for internal and outside customers by resolving desktop, network, and systems hardware/software issues. Diagnose and analyze problems, support system and application access, and handle telecommunications support via phone and self-service tickets. Maintain and update tracking databases, alert management to recurring issues, and route complex cases to specialists when needed. Work onsite at the customer site in Colorado Springs supporting a TS/SCI environment.

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General Dynamics
General Dynamics
1 day ago

Help Desk Technician - Swing Shift - TS/SCI W/ POLY

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide technical support for internal and outside customers by resolving desktop, network, and systems hardware/software issues. Diagnose and analyze problems, support system and application access, and handle telecommunications support via phone and self-service tickets. Maintain and update tracking databases, alert management to recurring issues, and route complex cases to specialists when needed. Work onsite at the customer site in Colorado Springs supporting a TS/SCI environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
  • •Resolve technical problems and answer queries via phone or self-service ticket for computer, software, network, systems/app access, and telecommunications.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls to product line specialists and application/system support specialists when needed.
  • •Maintain and update records and tracking databases; alert management to recurring problems and patterns.
Travel: Low travel

Pay and Benefits

Salary: USD 38.01 - 51.43 hourly
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •HS/GED and 8+ years of related experience.
  • •Provide technical support and troubleshoot network, desktop, and/or systems hardware and software.
  • •Must have or obtain Security+ CE certification prior to start.
  • •Must obtain PWS 9.1 certification (ITIL, A+, HDI-CSR, or MS 365).
  • •TS/SCI with Polygraph required and US citizenship required.
Experience:8+ yearsEnterprise ITTechnical support
Education:High School
Certifications:Security+ CEPWS 9.1ITILA+HDI-CSRMS 365
Tech Stack:ITILA+MS 365

Eligibility

Nationality:US National
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn