Reservation Agent

Kempinski
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Detail orientation","Communication","Listening","Energy","Ability to work under pressure","Investigating errors"]

Manage hotel reservations in line with Kempinski service standards by reviewing daily reservation accuracy, rate compliance, system close-outs, and VIP arrivals. Ensure client satisfaction, follow internal credit policy, and investigate reservation/system issues or user-input errors. Spot-check prior-day reservations, test LQA/IFH results, support lost business follow-up, and apply internal up-sell programs while maintaining accurate data in reservation systems like Opera/Fidelio.

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Kempinski
Kempinski
2 days ago

Reservation Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage hotel reservations in line with Kempinski service standards by reviewing daily reservation accuracy, rate compliance, system close-outs, and VIP arrivals. Ensure client satisfaction, follow internal credit policy, and investigate reservation/system issues or user-input errors. Spot-check prior-day reservations, test LQA/IFH results, support lost business follow-up, and apply internal up-sell programs while maintaining accurate data in reservation systems like Opera/Fidelio.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Review daily reservation accuracy, rate compliance, and perform system close-outs when needed.
  • •Ensure client satisfaction and adherence to Kempinski service standards.
  • •Follow the internal credit policy and follow up on lost business by sharing insights with department superiors.
  • •Spot-check reservations made the previous day and check all VIP arrivals.
  • •Follow internal up-sell programs for the Reservations department and perform other assigned duties.

Key Requirements

  • •Imperative knowledge of Opera PMS or Fidelio V6.
  • •Strong detail orientation with the ability to investigate system malfunctions or user-input errors.
  • •Excellent English oral and written communication, plus good listening skills.
  • •Ability to work under pressure and demonstrate energy and enthusiasm.
  • •Proven working knowledge of Microsoft Office (MS Word, MS Excel) and good keyboard skills.
Skills:Detail orientationCommunicationListeningEnergyAbility to work under pressureInvestigating errors
Languages:English
Tech Stack:Opera CentralFidelio V6Opera PMSMicrosoft OfficeMS WordMS Excel

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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