Forward Deployed Engineer - Ireland

Heidi Health
Dublin
Workplace: HybridFull timeFunction: Software EngineeringExperience: 4+ yearsSkills: ["Communication","Problem-solving","Collaboration","Critical thinking","Customer focus"]

Embedded with our most strategic customers, you will own the full technical lifecycle—from onboarding and EMR integrations to building custom clinical workflows, debugging production issues, and enabling customers to operate independently. You’ll work with Product and Engineering to surface customer needs and translate field observations into signals that shape the roadmap, delivering measurable clinical impact at scale.

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Heidi Health
Heidi Health
3 months ago

Forward Deployed Engineer - Ireland

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Embedded with our most strategic customers, you will own the full technical lifecycle—from onboarding and EMR integrations to building custom clinical workflows, debugging production issues, and enabling customers to operate independently. You’ll work with Product and Engineering to surface customer needs and translate field observations into signals that shape the roadmap, delivering measurable clinical impact at scale.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
  • •Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
  • •Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
  • •Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
  • •Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalEquityHome OfficeParital LeaveLearning BudgetWellness Stipend

Key Requirements

  • •4+ years in a forward deploy, implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.
  • •You write code. Python, JS, SQL - whatever gets the job done.
  • •Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
  • •Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
  • •Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience:4+ yearsHealthtechSaaSEnterprise software
Skills:CommunicationProblem-solvingCollaborationCritical thinkingCustomer focus
Tech Stack:PythonJavaScriptSQLREST APIsSAMLOIDCSCIMFHIRHL7

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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