Lead IT Systems Engineer

Thumbtack
Philippines
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 4+ yearsSkills: ["Communication","Problem-solving","Analytical thinking","Strategic thinking","Collaboration"]

Build, support, and scale internal IT infrastructure systems for Thumbtack’s Internal Tools team. Serve as a primary administrator for tools like Okta, Google Workspace, Atlassian, and Slack, triage and escalate complex IT infrastructure requests, and implement and maintain integrations. Lead identity and access management work (SSO, SCIM, SAML/OAuth), monitor systems health, troubleshoot incidents via on-call, and drive automation and process improvements while maintaining security, governance, and compliance.

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FursaFursa
Thumbtack
Thumbtack
1 year ago

Lead IT Systems Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Build, support, and scale internal IT infrastructure systems for Thumbtack’s Internal Tools team. Serve as a primary administrator for tools like Okta, Google Workspace, Atlassian, and Slack, triage and escalate complex IT infrastructure requests, and implement and maintain integrations. Lead identity and access management work (SSO, SCIM, SAML/OAuth), monitor systems health, troubleshoot incidents via on-call, and drive automation and process improvements while maintaining security, governance, and compliance.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Act as a primary administrator for Okta, Google Workspace, Atlassian, Slack, and other key SaaS tools.
  • •Implement and maintain integrations with other platforms/tools, partnering with IT and other teams.
  • •Triage inbound IT infrastructure requests and serve as an escalation point for the IT Support team for complex issues.
  • •Monitor systems health, troubleshoot advanced issues, participate in on-call rotation, and run change/incident management.
  • •Lead security, governance, and compliance processes (least-privilege access, patching, two-factor authentication, VPN) and drive automation and process improvements.

Key Requirements

  • •4+ years of IT systems experience in a distributed, enterprise IT environment.
  • •Experience administering core IT platforms including Okta, Google Workspace, Atlassian, and Slack.
  • •Proficiency building automations with tools like Okta Workflows, Jira Automations, and Slack Workflows.
  • •Working knowledge of identity and access management systems and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC).
  • •Experience with security and compliance practices, including incident response processes and tools.
Experience:4+ yearsEnterprise ITSaaS administrationIdentity & access managementSecurity & compliance
Skills:CommunicationProblem-solvingAnalytical thinkingStrategic thinkingCollaboration
Certifications:Okta Professional certificationsGoogle Workspace Professional certificationsPalo Alto Networks Professional certificationsAtlassian Professional certificationsAWS Professional certifications
Tech Stack:OktaGoogle WorkspaceAtlassianSlackOkta WorkflowsJira AutomationsSlack WorkflowsSSOSSO integrationsSAMLSCIMLDAPOAuth2.0OIDCPythonShellAWSGCPPalo Alto NetworksJamf

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn