Application Analyst

Air Arabia
Pune
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5-6 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Documentation","Customer service"]

Provide end-user support across multiple channels by troubleshooting and remediating issues affecting IT infrastructure continuity. Lead technical support activities, monitor systems and servers for 24x7 availability, manage ticket resolution and reporting, and support incident/service request processes. Install, configure, and maintain systems, applications, networks, and user accounts; assist with application rollouts and CR implementation. Contribute to knowledge base documentation and maintain accurate IT asset and security controls.

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FursaFursa
Air Arabia
Air Arabia
1 day ago

Application Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide end-user support across multiple channels by troubleshooting and remediating issues affecting IT infrastructure continuity. Lead technical support activities, monitor systems and servers for 24x7 availability, manage ticket resolution and reporting, and support incident/service request processes. Install, configure, and maintain systems, applications, networks, and user accounts; assist with application rollouts and CR implementation. Contribute to knowledge base documentation and maintain accurate IT asset and security controls.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide end-user support through multiple channels (e.g., personal visits, telephone, email, web chat) and ensure issues are recorded, tracked, and closed.
  • •Drive technical support activities, monitor servers/systems, respond to enquiries, and provide information and feedback within agreed time limits.
  • •Troubleshoot and diagnose technical issues across systems, networks, hardware, and software; apply patches and fix minor bugs; route unresolved issues as needed.
  • •Install, configure, monitor, and maintain computer hardware, operating systems, applications, and networks; replace parts and upgrade components in line with SLAs.
  • •Support incident and service request process development, assist in rollout/UAT/training, maintain IT asset records and security/business continuity controls, and be available for 24x7 on-call/rosters.
Travel: Low travel

Key Requirements

  • •5-6 years of experience in IT infrastructure support service desk 24/7 critical operations, preferably in aviation.
  • •Strong troubleshooting and remediation skills for system, network, hardware, software faults and bugs, including applying patches and bug fixes.
  • •Proven ability to implement and monitor infrastructure projects and manage operations for internal and externally hosted technology platforms.
  • •Basic knowledge of Java, Unix, SQL, and web services.
  • •Bachelor’s degree in Computer Engineering/Computer Science/Information Technology and fluent English.
Experience:5-6 yearsAviation24/7 operationsIT infrastructure supportService desk
Education:Bachelor's in Computer Engineering, Computer Science, or Information Technology
Skills:TroubleshootingProblem-solvingCommunicationDocumentationCustomer service
Certifications:ITIL
Languages:English
Tech Stack:JavaUnixSQLWebservicesITIL

Company Brief

Air Arabia
Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sharjah, United Arab Emirates
Founded: 2003
WebsiteLinkedIn