Lead - Solution Engineer

Freshworks
Berlin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Presentation","Listening","Discovery","Trusted-advisor mindset"]

Partner with regional sales teams to drive new business by delivering technical expertise across the sales cycle. Conduct tailored product demonstrations, communicate value propositions through slides and whiteboards, and manage proof-of-concept and RFP responses. Answer customer functional and technical questions, analyze workflows and customer infrastructure interactions, and translate requirements to product management. Advocate for Freshworks solutions, collaborate with sales and client services, and train sales teams on product capabilities and new features.

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FursaFursa
Freshworks
Freshworks
1 month ago

Lead - Solution Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Partner with regional sales teams to drive new business by delivering technical expertise across the sales cycle. Conduct tailored product demonstrations, communicate value propositions through slides and whiteboards, and manage proof-of-concept and RFP responses. Answer customer functional and technical questions, analyze workflows and customer infrastructure interactions, and translate requirements to product management. Advocate for Freshworks solutions, collaborate with sales and client services, and train sales teams on product capabilities and new features.
Location: Berlin
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Work with regional sales teams to convert prospects into customers.
  • •Prepare and deliver bespoke technical product demonstrations for meetings, webinars, and customer events.
  • •Develop product messaging via whiteboard and slide presentations, manage proof of concept, and support RFP responses.
  • •Respond to functional and technical customer questions, perform workflow analysis, and assess interactions between Freshworks and customer infrastructure.
  • •Collect and convey customer requirements to central product management, advocate for the brand, and train sales teams on the product suite.

Key Requirements

  • •5+ years of relevant experience in technical solution engineering, preferably in an ITIL/ITSM domain or SaaS/software product environments.
  • •Experience with ITSM/ITIL methodologies and cloud-based infrastructure in a SaaS or technology product organization.
  • •Native-level written and oral communication skills in English and German.
  • •Experience working complex sales cycles for mid-market and enterprise segments.
  • •Strong senior stakeholder communication (including CxOs) with excellent presentation and demonstration skills.
Experience:5+ yearsSaaSITSMITILPre-salesEnterpriseMid-Market
Skills:CommunicationPresentationListeningDiscoveryTrusted-advisor mindset
Languages:EnglishGerman
Tech Stack:ITILITSMSaaSCloud infrastructureRFPWhiteboardSlidesProof of concept

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor