HALA

5 days ago

Sales - Assisted onboarding specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the assisted onboarding experience for customers who struggle with HALA’s self-onboarding flow. Support customers through the full onboarding journey, including document uploads and compliance checks, and ensure terminal ordering and timely delivery. Coordinate with compliance, product, and tech teams to close onboarding gaps, while accurately updating customer data and feedback in the CRM. Drive targets for customer reach and onboarding conversion.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Assist customers who drop out of self-onboarding to ensure successful completion.
•Guide customers through document uploads to meet regulatory compliance standards.
•Collaborate with the compliance team to verify customer documentation and information.
•Oversee terminal ordering and ensure timely delivery to customers.
•Maintain onboarding feedback loops and update customer data and feedback in the CRM system.

Pay and Benefits

Perks:EquityLearning BudgetRemote Work

Key Requirements

•Strong customer service skills with a solution-oriented mindset.
•Familiarity with compliance processes and standards.
•Experience using CRM tools and managing operational workflows.
•Highly organized with the ability to manage a large volume of customers efficiently.
•Preferred: experience in fintech, particularly payment acceptance.

Experience:FintechPayments

Skills:Customer serviceSolution-orientedOrganizational skillsAttention to detailCross-functional collaboration

Languages:English

Tech Stack:CRM

Company Brief

HALA

Provides a mobile-first neobanking platform delivering digital financial services such as virtual cards, payments, and expense management to consumers and small businesses, aiming to simplify everyday banking and cross-border transactions in the region.

Industry: Neobanking

Website

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HALA

5 days ago

Sales - Assisted onboarding specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Assist customers who drop out of self-onboarding to ensure successful completion.
•Guide customers through document uploads to meet regulatory compliance standards.
•Collaborate with the compliance team to verify customer documentation and information.
•Oversee terminal ordering and ensure timely delivery to customers.
•Maintain onboarding feedback loops and update customer data and feedback in the CRM system.

Pay and Benefits

Perks:EquityLearning BudgetRemote Work

Key Requirements

•Strong customer service skills with a solution-oriented mindset.
•Familiarity with compliance processes and standards.
•Experience using CRM tools and managing operational workflows.
•Highly organized with the ability to manage a large volume of customers efficiently.
•Preferred: experience in fintech, particularly payment acceptance.

Experience:FintechPayments

Skills:Customer serviceSolution-orientedOrganizational skillsAttention to detailCross-functional collaboration

Languages:English

Tech Stack:CRM

Company Brief

HALA

Industry: Neobanking

Website