Enterprise Customer Success Manager

Own a small portfolio of Zillow’s largest multi-office brokerage partners, driving adoption, retention, and expansion across Zillow Pro, Follow Up Boss, Showcase, and future offerings. Serve as a trusted advisor, build executive relationships, and create tailored launches and ongoing adoption programs. Use dashboards and reporting to share data-backed recommendations, partner with internal teams to resolve issues, protect and grow revenue, and refine CSM playbooks. Travel up to ~20%.