Remote Customer Service Representative

Qureos
New York
Workplace: RemoteFull timeUSD 25 - 36 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organizational skills","Time management","Empathy"]

Serve as the first point of contact for customers by phone, email, and online platforms. Answer questions about services, pricing, and scheduling, resolve complaints with professionalism and empathy, and schedule service appointments in coordination with technical teams. Maintain accurate CRM records, process service requests and forms, and follow up to ensure issues are resolved. Represent the company’s values in every interaction while working independently from a home office.

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FursaFursa
Qureos
Qureos
2 weeks ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for customers by phone, email, and online platforms. Answer questions about services, pricing, and scheduling, resolve complaints with professionalism and empathy, and schedule service appointments in coordination with technical teams. Maintain accurate CRM records, process service requests and forms, and follow up to ensure issues are resolved. Represent the company’s values in every interaction while working independently from a home office.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.
  • •Provide accurate information about services, pricing, and scheduling.
  • •Manage and resolve customer issues and complaints with professionalism and empathy.
  • •Schedule service appointments and coordinate with technical teams for timely delivery.
  • •Maintain detailed CRM records and process service requests, forms, and applications; follow up to ensure resolution.

Pay and Benefits

Salary: USD 25 - 36 hourly

Key Requirements

  • •Proven experience in customer service, client support, or a similar role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong problem-solving skills and the ability to think on your feet.
  • •Proficiency in using CRM software and other standard office applications.
  • •Empathy, patience, and a customer-centric attitude; ability to work independently in a remote setting with reliable high-speed internet.
Skills:CommunicationProblem-solvingOrganizational skillsTime managementEmpathy
Tech Stack:CRMPhoneEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn