Fortinet

3 days ago

Network Support (New Grads 2026)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide advanced technical troubleshooting for Fortinet core products, especially FortiGate, and guide customers through issue resolution. Collect and analyze configuration and system information, recommend corrective actions, and consult technical documentation, bulletins, and release notes. Reproduce customer environments in a lab to isolate problems and work escalation cases to closure while managing customer communications and expectations.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide troubleshooting expertise on core Fortinet products, especially FortiGate, to resolve customer issues.
•Collect, analyze, and recommend changes based on configuration information and customer system information.
•Consult technical documentation, bulletins, and release notes for known problems and provide customer education when needed.
•Reproduce customer environments on lab equipment, isolate issues, and recommend potential new solutions in coordination with QA and development.
•Manage technical cases through proper escalation and closure, including leading customer management meetings and handling customer communications and expectations.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•0-3 years of experience in technical support or system administration, or an equivalent education background in a networking/security company.
•Bachelor’s degree in computer science, software engineering, or related field, or an equivalent combination of training and experience.
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning, plus strong troubleshooting and communication skills.

Education:Bachelor's in computer science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Tech Stack:FortiGateFortinetWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCSKCS frameworkAI tools

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 days ago

Network Support (New Grads 2026)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide troubleshooting expertise on core Fortinet products, especially FortiGate, to resolve customer issues.
•Collect, analyze, and recommend changes based on configuration information and customer system information.
•Consult technical documentation, bulletins, and release notes for known problems and provide customer education when needed.
•Reproduce customer environments on lab equipment, isolate issues, and recommend potential new solutions in coordination with QA and development.
•Manage technical cases through proper escalation and closure, including leading customer management meetings and handling customer communications and expectations.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•0-3 years of experience in technical support or system administration, or an equivalent education background in a networking/security company.
•Bachelor’s degree in computer science, software engineering, or related field, or an equivalent combination of training and experience.
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning, plus strong troubleshooting and communication skills.

Education:Bachelor's in computer science, Software Engineering

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCase management

Tech Stack:FortiGateFortinetWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2 switchingL3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCSKCS frameworkAI tools

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn