Customer Relations Executive (m/w/d)

Ebury
Düsseldorf, Frankfurt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Multitasking","Communication","Attention to detail","Commercial awareness"]

Own a portfolio of 200–300 corporate clients trading online via the Ebury EBO platform, serving as a daily point of contact for operational and trading assistance. Resolve client issues, support international payments, and help clients stay on Ebury as their main trading platform. Use strong communication, commercial awareness, and numerical accuracy (exchange rates, margins, booking details) to mediate between teams and spot opportunities for growth.

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FursaFursa
Ebury
Ebury
2 days ago

Customer Relations Executive (m/w/d)

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Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of 200–300 corporate clients trading online via the Ebury EBO platform, serving as a daily point of contact for operational and trading assistance. Resolve client issues, support international payments, and help clients stay on Ebury as their main trading platform. Use strong communication, commercial awareness, and numerical accuracy (exchange rates, margins, booking details) to mediate between teams and spot opportunities for growth.
Location: Düsseldorf, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a point of contact for a portfolio of 200–300 clients trading online through the EBO platform.
  • •Provide daily operational and trading assistance and support clients’ FX and payment needs.
  • •Ensure clients have Ebury as their main platform for trading and making international payments.
  • •Resolve client issues as they arise, mediating between internal departments to find solutions.
  • •Identify new opportunities to grow key accounts and work with sales/commercial teams as appropriate.

Key Requirements

  • •Fluency in German and business-level English.
  • •Strong written and verbal communication skills, with confidence dealing directly with clients as a brand ambassador.
  • •Knowledge of FX and ability to adapt in a constantly evolving environment while understanding clients’ business activity and FX needs.
  • •Experience servicing clients in a busy, high-pace environment with significant monthly workload peaks and tight time constraints.
  • •Confidence handling numbers accurately (e.g., exchange rates, profit margins) and working with Microsoft Excel and the trading workflow.
Experience:FinTechFXTrading
Skills:Problem-solvingMultitaskingCommunicationAttention to detailCommercial awareness
Languages:GermanEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn