Payroll Analyst

Salesforce
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Time management","Attention to detail","Confidentiality"]

Provide employee-facing payroll and HR support across APAC, delivering superior service via Salesforce’s Basecamp portal and case management tools. Maintain and improve payroll knowledge articles, resolve and close inquiries on payroll, benefits, time off, compensation, immigration, and HR policy, and partner with third-party payroll vendors like ADP. Use Workday for self-service processes, support UAT for HR system enhancements, and help modernize processes with an AI-first approach.

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FursaFursa
Salesforce
Salesforce
1 day ago

Payroll Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide employee-facing payroll and HR support across APAC, delivering superior service via Salesforce’s Basecamp portal and case management tools. Maintain and improve payroll knowledge articles, resolve and close inquiries on payroll, benefits, time off, compensation, immigration, and HR policy, and partner with third-party payroll vendors like ADP. Use Workday for self-service processes, support UAT for HR system enhancements, and help modernize processes with an AI-first approach.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide superior customer service to employees and managers via Basecamp and other social channels, and improve knowledge articles for self-service.
  • •Record, supervise, and resolve customer inquiries using a case management tool, ensuring cases are closed timely and appropriately.
  • •Partner with third-party payroll vendors (e.g., ADP) to ensure accurate, timely, compliant payroll processing and data synchronization across APAC.
  • •Use Workday capabilities to support manager and employee self-service process inquiries.
  • •Support UAT for HR/system enhancements and participate in regional/global projects to modernize ES People Services and Payroll processes.

Key Requirements

  • •Minimum 2 years of experience in a payroll, HR, or shared services environment supporting APAC countries (India, Australia, Singapore).
  • •Prior experience with Workday HCM or a similar HRIS is highly desirable.
  • •Experience working in a case management system.
  • •Experience supporting an end-to-end payroll cycle by inputting and validating employee data changes with third-party payroll vendors like ADP.
  • •Strong understanding of APAC payroll compliance and legislation, including year-end activities and audits.
Experience:PayrollHRShared servicesAPAC
Skills:CommunicationProblem-solvingTime managementAttention to detailConfidentiality
Tech Stack:SalesforceBasecampWorkdayWorkday HCMADPCase managementAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor