Customer Experience Sr. Associate

Answer routine customer questions and resolve issues for internal and external customers, escalating more complex complaints to senior representatives or supervisors. Serve as the primary contact for orders, returns, shipments, and products by phone, email, and fax—entering orders, updating/canceling order and backorder details, and initiating replacements or file corrections. Manage order-entry databases, coordinate with internal teams, handle feedback, and help solicit additional services.