HSS Field Service Manager

Alfalaval
Houston, Richmond, Des Moines
Workplace: HybridFull timeUSD 110,000 - 120,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsSkills: ["Communication","Presentation","Leadership","Mentoring","Customer-oriented mindset"]

Lead and coach a team of Field Service Engineers to deliver operational excellence and strong customer outcomes for Alfa Laval HSS (High Speed Separator) products. Partner with Sales to develop service offerings, generate leads, and support aftermarket growth. Own customer relationships, contract compliance, claims management, and supervise project financial performance, while ensuring QHSE culture, competence development, and effective people management.

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Alfalaval
Alfalaval
4 days ago

HSS Field Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and coach a team of Field Service Engineers to deliver operational excellence and strong customer outcomes for Alfa Laval HSS (High Speed Separator) products. Partner with Sales to develop service offerings, generate leads, and support aftermarket growth. Own customer relationships, contract compliance, claims management, and supervise project financial performance, while ensuring QHSE culture, competence development, and effective people management.
Location: Houston, Richmond, Des Moines
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Lead and coach Field Service Engineers and develop, motivate, and mentor technicians into trusted advisors.
  • •Secure a strong QHSE culture and ensure the team has the right tools and resources.
  • •Collaborate with Sales to develop service offerings, drive lead generation, and act as a connector between Sales and technicians.
  • •Build and maintain customer relationships, ensuring contract compliance and systematic claims management.
  • •Supervise project financial performance (gross profit, revenue) and manage competence development, employee reviews, and performance issues.
Travel: High travel

Pay and Benefits

Salary: USD 110,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveWellness Stipend

Key Requirements

  • •Post-high school technical education or an Associate’s/Bachelor’s degree (preferred).
  • •5+ years of field technical experience or technical/commercial sales experience.
  • •Deep knowledge and experience with Alfa Laval branded products or HSS.
  • •Experience collaborating with Sales and using data analysis to support decisions and identify service opportunities.
  • •Proficiency in English (oral and written) and strong communication/presentation skills, with willingness to travel 30%.
Experience:5+ years
Skills:CommunicationPresentationLeadershipMentoringCustomer-oriented mindset
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn