TikTok Shop - Middle Mile Carrier Manager

TikTok
Anywhere
Full timeFunction: Supply Chain & LogisticsExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Stakeholder management","Analytical thinking","Problem-solving","Data-driven decision-making","Multi-tasking"]

Own and scale middle-mile and linehaul carrier partnerships for Fulfillment by TikTok (FBT). Serve as the primary point of contact for carriers, manage day-to-day performance against service, cost, and operational KPIs, and run business reviews and corrective action plans. Lead carrier onboarding and network expansion, coordinate capacity readiness for new lanes and peak periods, and partner cross-functionally with Operations, Planning, Analytics, Finance, Product, and Procurement to improve reliability and efficiency.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Middle Mile Carrier Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and scale middle-mile and linehaul carrier partnerships for Fulfillment by TikTok (FBT). Serve as the primary point of contact for carriers, manage day-to-day performance against service, cost, and operational KPIs, and run business reviews and corrective action plans. Lead carrier onboarding and network expansion, coordinate capacity readiness for new lanes and peak periods, and partner cross-functionally with Operations, Planning, Analytics, Finance, Product, and Procurement to improve reliability and efficiency.
Location: Anywhere
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Own day-to-day relationships with transportation carriers across FBT’s linehaul network and act as the primary escalation point for performance issues
  • •Monitor carrier performance against service, compliance, capacity, and operational KPIs; develop corrective action plans and drive accountability
  • •Lead operational onboarding for new carriers, including readiness checks, onboarding plans, and launch reviews
  • •Partner with Planning and Operations to align carrier capacity with network requirements for peak periods, network changes, and new lane launches
  • •Drive continuous improvement by standardizing carrier operating procedures and leading initiatives to improve service quality and network resilience

Key Requirements

  • •Bachelor’s degree in Supply Chain, Logistics, Business, or a related field
  • •5+ years of experience in transportation, carrier management, logistics operations, or supply chain
  • •Strong understanding of transportation networks, linehaul operations, and carrier management
  • •Experience managing external business partners and driving performance improvements
  • •Strong analytical, problem-solving, and data-driven decision-making skills with excellent communication and negotiation
Experience:5+ yearsLogisticsTransportationE-commerceFulfillment
Education:Bachelor's in Supply Chain, Logistics, Business
Skills:CommunicationNegotiationStakeholder managementAnalytical thinkingProblem-solvingData-driven decision-makingMulti-tasking

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn