Account Manager

Adyen
Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Relationship-building","Negotiation","Networking","Presentations"]

Account Manager role focused on managing enterprise cross-border merchants in APAC, driving growth through increasing share of wallet and upselling, building strong relationships, and providing payments expertise. This Shanghai-based, office-centric position requires Mandarin fluency with English for technical discussions, collaboration with a global team, and willingness to travel both domestically and internationally.

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Adyen
Adyen
2 years ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Account Manager role focused on managing enterprise cross-border merchants in APAC, driving growth through increasing share of wallet and upselling, building strong relationships, and providing payments expertise. This Shanghai-based, office-centric position requires Mandarin fluency with English for technical discussions, collaboration with a global team, and willingness to travel both domestically and internationally.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Be fully responsible for the success and satisfaction of your merchants.
  • •Drive growth through increasing the share of wallet, cross-selling, and upselling, while bringing valuable insights and building relationships with key contacts.
  • •Build and sustain relationships with key merchant stakeholders to deliver the best possible merchant experience.
  • •Assess, clarify, and validate customer needs; provide expertise, education, and guidance as merchants craft and execute their payments strategy; coordinate internal projects as needed.
  • •Work and collaborate with colleagues in the global Adyen team.

Key Requirements

  • •6+ years experience managing enterprise-level (B2B) clients in a complex environment.
  • •Recent experience working with Chinese merchants over the past 2 years.
  • •Commercial experience in sales/account management or payments/financial industry, or proven track record of winning share of wallet and cross-selling/upselling for digital and retail clients.
  • •Native Mandarin with strong English for day-to-day technical discussions and pitches.
  • •Excellent communicator capable of building relationships at all levels; comfortable working with a global, multicultural team and traveling as part of the role.
Experience:6+ yearsPaymentsEnterpriseAPACCross-borderMerchants
Skills:CommunicationRelationship-buildingNegotiationNetworkingPresentations
Languages:EnglishMandarin

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn