Scientific IT Service Desk Manager
General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Coordination","Stakeholder management","Problem-solving","Attention to compliance"]Lead and supervise multi-tier IT service desk teams supporting scientific computing, laboratory, and clinical research environments for biomedical research users at NIH/NHLBI. Manage deskside and Tier 3 engineering support, including scientific instrumentation systems across Windows, macOS, Linux, and iOS. Oversee mission-critical incident response and implement ITSM processes using ServiceNow while coordinating with researchers, clinicians, engineering teams, vendors, and NIH enterprise services.
