Product Manager, Professional Services

Stripe
Dublin, London
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Analytical skills","Written communication","Commercial literacy"]

Own the portfolio of Professional Services offerings end-to-end, from scope, hours, pricing, and resource plans through design, build, launch, iteration, and deprecation. Build a governance framework, define and track offering KPIs (attach rate, scope deviation, burn vs. plan, gross margin, customer satisfaction), and drive performance reviews. Synthesize feedback from Delivery, Sales, and Finance to continuously refine offering design as Stripe launches new products.

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Stripe
Stripe
1 day ago

Product Manager, Professional Services

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the portfolio of Professional Services offerings end-to-end, from scope, hours, pricing, and resource plans through design, build, launch, iteration, and deprecation. Build a governance framework, define and track offering KPIs (attach rate, scope deviation, burn vs. plan, gross margin, customer satisfaction), and drive performance reviews. Synthesize feedback from Delivery, Sales, and Finance to continuously refine offering design as Stripe launches new products.
Location: Dublin, London
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the Professional Services offering portfolio end-to-end
  • •Maintain and govern offerings including scope, hours, pricing, and resource plans across user segments
  • •Manage the offering lifecycle: design, build, launch, iterate, and deprecate based on market need and delivery performance
  • •Design and implement a governance framework for the portfolio and drive offering performance analytics
  • •Define and track offering KPIs and run performance reviews with clear recommendations to ProServ leadership

Key Requirements

  • •7+ years of professional services or consulting delivery experience
  • •Experience shaping or owning a service offering
  • •Commercial literacy
  • •Strong analytical skills
  • •Product Management training or experience with hypothesis/prototype/measure/iterate applied to service design
Experience:Professional servicesConsultingDelivery servicesPartner and SI ecosystem
Skills:Analytical skillsWritten communicationCommercial literacy
Languages:English
Tech Stack:SalesforceCertinia

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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