Technical Support Engineer

Aveva
Houston
Workplace: HybridFull timeUSD 56,600 - 115,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Mentoring","Knowledge sharing","Customer-facing excellence","Service mindset","Communication","Analytical thinking","Independent work","Attention to detail","Collaboration"]

Provide best-in-class customer technical support as part of the Technical Support Team, resolving complex issues remotely and on-site as needed. Complete onboarding and product ramp-up, mentor junior teammates, and help customers maximize software value through training. Analyze support data to identify trends and drive proactive improvements, collaborate with Product/R&D/Services, and deepen expertise across the AVEVA software portfolio.

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FursaFursa
Aveva
Aveva
3 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide best-in-class customer technical support as part of the Technical Support Team, resolving complex issues remotely and on-site as needed. Complete onboarding and product ramp-up, mentor junior teammates, and help customers maximize software value through training. Analyze support data to identify trends and drive proactive improvements, collaborate with Product/R&D/Services, and deepen expertise across the AVEVA software portfolio.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Complete structured onboarding and product ramp-up through training, customer interactions, and hands-on experience.
  • •Own and drive resolution of complex customer technical issues via phone, email, web, and on-site as needed.
  • •Mentor junior team members through knowledge sharing, case collaboration, and internal instruction.
  • •Teach customers how to maximize software value through public training classes.
  • •Analyze support data and trends, communicate insights to account teams/customers, and collaborate cross-functionally to improve the customer experience.

Pay and Benefits

Salary: USD 56,600 - 115,000 annually
Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •Bachelor’s degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
  • •1-3 years of experience in a technical support, customer-facing technical, or related role.
  • •Proven ability to troubleshoot complex software issues using software troubleshooting theories, principles, and methodologies.
  • •Ability to own entire projects or processes and drive improvements to systems, tools, or workflows that enhance team performance.
  • •Strong analytical skills and excellent written and verbal communication skills to translate insights for technical and non-technical audiences.
Experience:1-3 yearsIndustrial softwareSCADAData historiansOperational technology (OT)
Education:Bachelor's
Skills:MentoringKnowledge sharingCustomer-facing excellenceService mindsetCommunicationAnalytical thinkingIndependent workAttention to detailCollaboration
Languages:SpanishPortugueseFrench
Tech Stack:SQLAPIsWeb servicesSCADA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aveva
Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1967
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn