Program Manager (Multiple Positions)

TikTok
New York
Workplace: OnsiteFull timeUSD 120,973 - 168,000 annuallyFunction: Program & Project Management (PMO)Experience: 1-3 yearsEducation: mastersSkills: ["Cross-functional collaboration","Stakeholder management","Problem solving","Risk management","Data analysis"]

Own program execution for an internal CRM platform by defining governance policies, operating frameworks, and data access control models. Partner with cross-functional stakeholders to translate business needs into actionable plans, optimize workflows, and improve internal tooling efficiency. Build reporting dashboards on usage, adoption, and governance compliance, and design escalation/support workflows for issue triage and root-cause analysis. Evaluate emerging CRM governance practices and technologies to drive continuous improvements.

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FursaFursa
TikTok
TikTok
11 hours ago

Program Manager (Multiple Positions)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own program execution for an internal CRM platform by defining governance policies, operating frameworks, and data access control models. Partner with cross-functional stakeholders to translate business needs into actionable plans, optimize workflows, and improve internal tooling efficiency. Build reporting dashboards on usage, adoption, and governance compliance, and design escalation/support workflows for issue triage and root-cause analysis. Evaluate emerging CRM governance practices and technologies to drive continuous improvements.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Utilize data analysis, modeling, and optimization methods to develop and implement governance policies and operating frameworks for an internal CRM platform.
  • •Design and execute platform governance strategies aligning CRM functionality with monetization, sales, and enterprise operational objectives.
  • •Define and manage data access control models and operational processes for CRM user enablement, training, documentation, and adoption playbooks.
  • •Analyze CRM usage, engagement metrics, and operational performance indicators; develop reporting and dashboards to inform leadership on effectiveness, user behavior, and governance compliance.
  • •Lead cross-functional program initiatives to optimize internal tooling efficiency and design escalation/support workflows for CRM users, including issue triage, resolution tracking, and root-cause analysis.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,973 - 168,000 annually

Key Requirements

  • •Must have a Master's degree (or foreign equivalent) in Computer Science, Engineering (any), Information Systems, Management, Business Administration, Analytics, Operations Research, or a related field with 1 year of related experience; or a Bachelor's degree (or foreign equivalent) with 3 years of related experience.
  • •1 year of project management experience collaborating with cross-functional teams to design, develop, and implement data-driven business strategies.
  • •1 year managing key stakeholder relationships to gather feedback and build programs driving customer revenue, growth, and retention.
  • •1 year managing project or program risk and issues (deadlines, schedule, resourcing, or budget) by identifying, communicating, and triaging resolutions.
  • •Must be able to translate data using SQL, Python, Tableau, and/or Excel, and plan/develop/execute projects using Waterfall or Agile methodologies.
Experience:1-3 years
Education:Master's in Computer Science, Engineering (any), Information Systems, Management, Business Administration, Analytics, Operations Research (or a related field)
Skills:Cross-functional collaborationStakeholder managementProblem solvingRisk managementData analysis
Tech Stack:Data analysisModelingCRMSQLPythonTableauExcelWaterfallAgileDashboardsRole-based permissions

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn