Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of high-touch Compass customers as their day-to-day point of contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing support by creating collateral from templates and coordinating with marketing specialists. Partner with onboarding for smooth customer launches and support ongoing initiatives while mentoring team members.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers, handling questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Support customer marketing needs by answering questions, creating collateral from templates (listing presentations and postcards), and coordinating with marketing specialists for complex requests.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Mentor Agent Experience Coordinator(s) by answering questions and managing escalations.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kFlexible SpendingCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet InsuranceParental LeaveSick TimePaid HolidaysRecharge Leave

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous real estate experience is a plus.
•Experience delivering live or remote training is a plus.
•Experience working with enterprise technology such as Zendesk, Salesforce, or Confluence is a plus.
•Strong communication, listening, empathy, organization, and problem-solving skills, including the ability to work in the office during standard hours.

Experience:2-3 yearsReal estate

Skills:CommunicationListeningEmpathyProblem-solvingOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch customers, handling questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
•Support customer marketing needs by answering questions, creating collateral from templates (listing presentations and postcards), and coordinating with marketing specialists for complex requests.
•Partner with the onboarding team on strategy and logistics for welcoming new customers to Compass.
•Mentor Agent Experience Coordinator(s) by answering questions and managing escalations.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVision401kFlexible SpendingCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet InsuranceParental LeaveSick TimePaid HolidaysRecharge Leave

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous real estate experience is a plus.
•Experience delivering live or remote training is a plus.
•Experience working with enterprise technology such as Zendesk, Salesforce, or Confluence is a plus.
•Strong communication, listening, empathy, organization, and problem-solving skills, including the ability to work in the office during standard hours.

Experience:2-3 yearsReal estate

Skills:CommunicationListeningEmpathyProblem-solvingOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn