Messaging & Collaboration Engineer (M365)

NTT
Singapore
Workplace: OnsiteFull timeFunction: Laboratory & Clinical OperationsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Ability to work under pressure","Client-focused mindset"]

Maintain managed services for clients’ IT infrastructure and systems as an L2 Cross Technology Managed Services Engineer. Proactively monitor, investigate, and resolve incidents and requests, manage queues and tickets within SLAs, and document actions. Identify and log issues early, recommend improvements, support automation efforts, handle client escalations, and contribute to change management, auditing, and disaster recovery activities.

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FursaFursa
NTT
NTT
4 weeks ago

Messaging & Collaboration Engineer (M365)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Maintain managed services for clients’ IT infrastructure and systems as an L2 Cross Technology Managed Services Engineer. Proactively monitor, investigate, and resolve incidents and requests, manage queues and tickets within SLAs, and document actions. Identify and log issues early, recommend improvements, support automation efforts, handle client escalations, and contribute to change management, auditing, and disaster recovery activities.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Laboratory & Clinical Operations
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
  • •Manage work queues and handle incidents and requests within agreed SLAs, updating tickets with actions taken.
  • •Execute changes carefully, mitigate risks, and contribute to change management documentation.
  • •Audit incident and request tickets for quality, recommend improvements, and identify automation opportunities.
  • •Support client escalations and assist with disaster recovery functions and tests when needed.

Key Requirements

  • •Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • •Knowledge of ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes and experience working with vendors and third parties.
  • •Ability to plan activities and projects while accounting for changing circumstances.
  • •Bachelor's degree in IT/Computing or equivalent work experience.
Education:Bachelor's in IT/Computing
Skills:CommunicationCollaborationProblem-solvingAbility to work under pressureClient-focused mindset
Tech Stack:Microsoft 365 (M365)ServiceNowITILSLAs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn