Wise

1 week ago

Lead Product Analyst - Send

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Lead product analytics for Wise’s Send tribe, helping high-volume customers by turning complex transfer issues into clear, measurable product improvements. Own insight generation and impact tracking for verification and predictability, analyze response times and service quality to improve support, and define how to scale support operations for key customer segments. Use experimentation and causal analysis to drive retention and growth through more reliable, efficient experiences.

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Lead insight generation and impact tracking to improve verification and predictability for Send transfers.
•Analyze opportunities to improve response times and service quality to keep customers supported throughout their journey.
•Define strategy to scale support operations and identify customer segments needing specialized attention to prevent churn.
•Drive experimentation and causal analysis to quantify how product changes affect key metrics.
•Partner with Product Managers and Analysts to set KPIs and ensure the team prioritizes the most impactful workstreams.

Pay and Benefits

Salary: GBP 75,000 - 115,000 annually

Equity and Bonus:Equity

Perks:Hybrid WorkingPaid LeaveParental LeaveSabbatical

Key Requirements

•5+ years in analytical roles with strong data analysis skills using SQL and Python.
•Experience running A/B tests and causal analyses to measure product changes against defined metrics.
•Partner with Product Managers and other Analysts to set KPIs and track impacts on conversion, stickiness, and engagement.
•Strong stakeholder management skills with a bias to action and ability to influence effectively.
•Ability to structure and solve ambiguous, open-ended problems to prioritize the most impactful opportunities.

Experience:5+ yearsFintech

Skills:Stakeholder managementInfluenceBias to actionFirst principles thinking

Languages:English

Tech Stack:SQLPythonAirflowDbtLooker

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 week ago

Lead Product Analyst - Send

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Lead insight generation and impact tracking to improve verification and predictability for Send transfers.
•Analyze opportunities to improve response times and service quality to keep customers supported throughout their journey.
•Define strategy to scale support operations and identify customer segments needing specialized attention to prevent churn.
•Drive experimentation and causal analysis to quantify how product changes affect key metrics.
•Partner with Product Managers and Analysts to set KPIs and ensure the team prioritizes the most impactful workstreams.

Pay and Benefits

Salary: GBP 75,000 - 115,000 annually

Equity and Bonus:Equity

Perks:Hybrid WorkingPaid LeaveParental LeaveSabbatical

Key Requirements

•5+ years in analytical roles with strong data analysis skills using SQL and Python.
•Experience running A/B tests and causal analyses to measure product changes against defined metrics.
•Partner with Product Managers and other Analysts to set KPIs and track impacts on conversion, stickiness, and engagement.
•Strong stakeholder management skills with a bias to action and ability to influence effectively.
•Ability to structure and solve ambiguous, open-ended problems to prioritize the most impactful opportunities.

Experience:5+ yearsFintech

Skills:Stakeholder managementInfluenceBias to actionFirst principles thinking

Languages:English

Tech Stack:SQLPythonAirflowDbtLooker

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor