CDD/Mission - Operations Team Manager - Hermès.com Europe (H/F)

Hermes
Paris
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Leadership","Teamwork","Client service orientation","Problem-solving","Communication"]

Lead excellence of e-commerce operations in Hermès Europe by managing a team of ~10 operations officers. Own risk management, payments, and stock administration, while recruiting, coaching, and developing team members. Monitor KPIs, ensure compliance with client and partner processes, handle disputes, and drive continuous operational efficiency through regular reporting and communication within the e-commerce operations organization.

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FursaFursa
Hermes
Hermes
22 hours ago

CDD/Mission - Operations Team Manager - Hermès.com Europe (H/F)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead excellence of e-commerce operations in Hermès Europe by managing a team of ~10 operations officers. Own risk management, payments, and stock administration, while recruiting, coaching, and developing team members. Monitor KPIs, ensure compliance with client and partner processes, handle disputes, and drive continuous operational efficiency through regular reporting and communication within the e-commerce operations organization.
Location: Paris
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage, recruit, develop, and support the e-commerce operations team to achieve high standards of customer service quality and operational efficiency.
  • •Ensure excellence in e-commerce operations across risk management (order verification, purchase behavior, fraud analysis), payments (transaction management, till closing), and stock (stock administration, supply follow-up).
  • •Recruit and integrate operations officers, manage onboarding/offboarding, and coach team members via individual meetings and feedback on performance.
  • •Monitor KPIs, propose actions to improve performance, and ensure compliance with operational processes for clients and internal/external partners.
  • •Handle client disputes by taking managerial decisions, alert the e-commerce operations leadership in complex cases, and provide regular KPI and team performance reporting.

Key Requirements

  • •Successfully experienced in management.
  • •Experience in Retail Operations, Digital, and/or IT fields.
  • •Recognized for leadership and ability to work in a team spirit.
  • •Client service oriented and focused on delivering an excellent customer experience.
  • •KPI’s and solution oriented, with openness to think out of the box and interest in IT tools.
Experience:3+ years
Skills:LeadershipTeamworkClient service orientationProblem-solvingCommunication
Tech Stack:ADPPeopleware

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn