Insurance Team Manager (Life & Disability)

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Problem-solving","Communication"]

Lead and coach a team of insurance professionals supporting Life and Disability Insurance programs. Drive operational excellence by monitoring KPIs, improving efficiency and quality, and ensuring SLA adherence and compliance. Serve as a key stakeholder contact, resolve issues, and collaborate on process and program enhancements. Apply deep disability claims expertise (STD, LTD, FMLA, state leave) while identifying training needs and reinforcing accuracy, integrity, and accountability.

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Sutherland
Sutherland
9 hours ago

Insurance Team Manager (Life & Disability)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coach a team of insurance professionals supporting Life and Disability Insurance programs. Drive operational excellence by monitoring KPIs, improving efficiency and quality, and ensuring SLA adherence and compliance. Serve as a key stakeholder contact, resolve issues, and collaborate on process and program enhancements. Apply deep disability claims expertise (STD, LTD, FMLA, state leave) while identifying training needs and reinforcing accuracy, integrity, and accountability.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team to achieve operational and client goals.
  • •Conduct performance reviews, coaching sessions, and development discussions to drive engagement and accountability.
  • •Monitor KPIs and create data-driven action plans to improve efficiency, quality, and productivity.
  • •Ensure adherence to SLAs, quality standards, and compliance requirements through audits and process reinforcement.
  • •Use disability insurance expertise to guide complex cases involving medical terminology, claims processes, and policy requirements.

Key Requirements

  • •Minimum 3 years’ experience as a Team Manager or Operations Leader in a contact center or BPO environment.
  • •Minimum 3 years’ experience in Life Insurance and/or Disability Insurance operations.
  • •Minimum 3 years’ experience managing inbound contact center teams.
  • •Strong knowledge of Disability products: Short-Term Disability (STD), Long-Term Disability (LTD), FMLA, and State Leave Programs.
  • •Ability to analyze data and implement performance improvement strategies; strong leadership, coaching, problem-solving, and communication skills.
Experience:3+ yearsLife insuranceDisability insuranceContact centerBPOInboundFMLA
Education:Bachelor's
Skills:LeadershipCoachingProblem-solvingCommunication
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor