BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer inquiries, resolving issues by applying job knowledge and escalating complex cases to higher-level employees. Ensure accurate and timely processing of transactions to meet client SLAs and address nonstandard pending transactions. Support operational execution by preparing SOPs/process transitions, developing tactical plans for project milestones, and taking escalated calls from providers. Coordinate with customers and first-line management while working NTT Data office shift hours.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries, resolving issues by applying job knowledge and escalating complex cases to higher-level employees. Ensure accurate and timely processing of transactions to meet client SLAs and address nonstandard pending transactions. Support operational execution by preparing SOPs/process transitions, developing tactical plans for project milestones, and taking escalated calls from providers. Coordinate with customers and first-line management while working NTT Data office shift hours.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Resolve routine questions and issues, escalating complex or unexpected matters to higher-level employees
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs
  • •Handle escalated calls from providers/callers
  • •Identify and resolve issues around nonstandard pending transactions
  • •Prepare SOPs/process transitions and develop tactical/operational plans to achieve project milestones

Key Requirements

  • •1-3 years of relevant experience
  • •High School Diploma or equivalent
  • •Undergraduate degree or some college coursework preferred
  • •Strong communication and customer service skills
  • •Solid computer skills and strong attention to detail, time management, and organizational skills
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn