Strategic Support Specialist

Papa
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Communication","Documentation","Adaptability","Problem-solving"]

The Strategic Support Specialist helps drive Papa’s growth by executing manual, non-automated workflows and pilots, operationalizing early-stage processes, and documenting evolving procedures. This role works across multiple lines of business in a dynamic, ambiguous environment, focusing on accuracy, risk identification, and cross-functional collaboration to inform automation and standardization.

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FursaFursa
Papa
Papa
3 months ago

Strategic Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

The Strategic Support Specialist helps drive Papa’s growth by executing manual, non-automated workflows and pilots, operationalizing early-stage processes, and documenting evolving procedures. This role works across multiple lines of business in a dynamic, ambiguous environment, focusing on accuracy, risk identification, and cross-functional collaboration to inform automation and standardization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Execute manual workflows and program processes that are not yet automated or standardized.
  • •Support the launch of new business initiatives by operationalizing early-stage processes.
  • •Adapt to frequent changes in program scope, requirements, and workflows.
  • •Maintain detailed documentation of evolving processes, requirements, and learnings.
  • •Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid LeaveParental Leave

Key Requirements

  • •Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).
  • •Exceptional attention to detail and the ability to manage complex manual workflows.
  • •Proven ability to adapt to ambiguous or changing environments.
  • •Strong written communication and documentation skills.
  • •Proficiency in navigating multiple digital systems and data sources simultaneously.
Experience:HealthcareCaregivingElder care
Skills:Attention to detailCommunicationDocumentationAdaptabilityProblem-solving
Languages:English

Company Brief

Papa
Provides an on-demand platform that connects older adults and families with vetted companions and caregivers for transportation, companionship, household tasks, and remote assistance to support aging-in-place and social connection.
Industry: Elder Care & Home Care
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Miami, United States
Founded: 2017
WebsiteLinkedIn