Customer Service Representative

Galileo Health
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Compassion","Customer-centricity","Relationship building"]

Own patient relationships in an in-office Patient Support role at the Starbase, TX clinic. Engage with patients to understand their needs, coordinate interactions across Galileo teams, and complete administrative tasks such as processing insurance authorizations and collecting medical records. Use analytical and problem-solving skills to improve processes and enhance the patient experience, while maintaining a high-quality, customer-centric support mindset.

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Galileo Health
Galileo Health
3 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own patient relationships in an in-office Patient Support role at the Starbase, TX clinic. Engage with patients to understand their needs, coordinate interactions across Galileo teams, and complete administrative tasks such as processing insurance authorizations and collecting medical records. Use analytical and problem-solving skills to improve processes and enhance the patient experience, while maintaining a high-quality, customer-centric support mindset.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with patients to understand their needs and provide exceptional hospitality and service.
  • •Coordinate seamless interactions between patients and Galileo services and teams, including clinical and administrative functions.
  • •Process insurance authorizations and collect medical records with accuracy.
  • •Build and maintain meaningful relationships with patients and team members while paying attention to details.
  • •Identify opportunities to improve processes and implement changes that increase operational excellence and patient satisfaction.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceParental Leave401kPaid Leave

Key Requirements

  • •Enjoy helping others and making a positive difference in patients’ lives.
  • •Strong communication skills to interact effectively with patients and team members.
  • •Ability to handle high-volume support in a less-structured environment with a customer-centric focus.
  • •Creative problem-solving mindset and tenacious approach to resolving issues.
  • •Compassion and desire to build trusting, positive relationships with patients and teams.
Skills:CommunicationProblem-solvingCompassionCustomer-centricityRelationship building
Languages:English

Company Brief

Galileo Health
Provides high-touch, data-driven, multi-specialty longitudinal primary and virtual care—delivering care by phone, at home, and via digital channels for health plans, employers, and individuals to improve population health and reduce costs.
Industry: Healthcare Providers
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series E+
Headquarters: New York, United States
Founded: 2018
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor