Software Technical Writer

SugarCRM
United States
Workplace: RemoteFull timeUSD 76,200 - 102,900 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 2+ yearsEducation: bachelorsSkills: ["Attention to detail","Clear communication","User-centric thinking","Independent project management","Critical thinking"]

Create and publish high-quality product content for SugarAI’s Knowledge Management team, including user guides, release notes, knowledge articles, and troubleshooting guidance. Build deep product expertise across Sugar products, partner with Product, Engineering, UX, and Support to identify gaps, and translate complex technical concepts into clear, user-centric documentation. Contribute to SugarAI’s support experience, leveraging templates, reusable skills, and automated workflows to improve content quality and consistency.

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FursaFursa
SugarCRM
SugarCRM
3 days ago

Software Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Create and publish high-quality product content for SugarAI’s Knowledge Management team, including user guides, release notes, knowledge articles, and troubleshooting guidance. Build deep product expertise across Sugar products, partner with Product, Engineering, UX, and Support to identify gaps, and translate complex technical concepts into clear, user-centric documentation. Contribute to SugarAI’s support experience, leveraging templates, reusable skills, and automated workflows to improve content quality and consistency.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Create and publish product content including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices
  • •Develop product expertise and serve as a subject matter expert for supported Sugar products
  • •Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for users
  • •Partner with Product, Engineering, UX, and Support to identify gaps and influence product improvements to enhance the customer experience
  • •Turn complex technical concepts into simple, easy-to-understand content and improve SugarAI’s support experience

Pay and Benefits

Salary: USD 76,200 - 102,900 annually
Perks:Health Insurance401kPaid LeavePaid ParentalTravel AllowanceLearning BudgetAnnual Bonus

Key Requirements

  • •2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or related role
  • •Strong writing, grammar, and communication skills with the ability to create user-centric content
  • •Ability to communicate clearly with end users, administrators, and developers
  • •Attention to detail and a focus on user needs, with passion for building excellent software experiences
  • •A 4-year degree or equivalent practical experience
Experience:2+ yearsCRMTechnical supportMarketing automation
Education:Bachelor's
Skills:Attention to detailClear communicationUser-centric thinkingIndependent project managementCritical thinking
Tech Stack:LinuxApacheMySQLPHP

Company Brief

SugarCRM
Provides customer relationship management (CRM) software and cloud-based sales, marketing, and service automation solutions for mid-market and enterprise customers, with on-premise and SaaS deployment options.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Cupertino, United States
Founded: 2004
WebsiteLinkedIn