2 days ago

Quality & Training Specialist Lead - Live & Monetization - Lisbon (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead quality assurance and training governance for Trust & Safety’s Live & Monetization function, bridging policy teams with day-to-day execution. Drive market-wide quality performance through systemic risk identification, Root Cause Analysis, and quarterly threat outlooks. Manage and mentor a team of Quality & Training Specialists via shadow audits and calibration, while innovating quality frameworks using AI/automation and dynamic sampling. Partner cross-functionally to translate insights into onboarding curricula and measurable training improvements.

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Drive quality performance across markets by proactively identifying systemic risks, blind spots, and calibration gaps in partnership with Policy teams.
•Lead cross-functional Root Cause Analysis (RCA) for major quality defects and translate raw quality trends into executive summaries.
•Lead, mentor, and develop a team through shadow audits and calibration sessions to ensure inter-rater reliability and continuous competency growth.
•Re-engineer quality frameworks and optimize workflows, leveraging AI/automation to move from fixed audits to dynamic sampling models.
•Establish training governance by identifying capability gaps from audits and RCA trends, shaping training priorities, and monitoring post-training quality performance.

Key Requirements

•Proven experience managing and developing quality or operational teams in a fast-paced environment, with strong capability building and employee engagement.
•Deep expertise in data-driven analysis to lead complex Root Cause Analyses (RCA) and translate quality metrics into strategic business recommendations.
•Strong understanding of regional market dynamics and languages to ensure culturally informed, globally consistent quality standards, including mastery of content policies and safety guidelines.
•Exceptional ability to align senior stakeholders across Policy, Operations, and Product and influence policy adjustments based on market realities.
•Experience leading or influencing policy rollout and training alignment across internal and BPO teams, with clear communication and structured learning plans.

Skills:LeadershipMentoringStakeholder managementChange managementData-driven decision making

Tech Stack:AI/automationRoot Cause Analysis (RCA)

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist Lead - Live & Monetization - Lisbon (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Education & Training

Seniority: Manager level

Key Responsibilities

•Drive quality performance across markets by proactively identifying systemic risks, blind spots, and calibration gaps in partnership with Policy teams.
•Lead cross-functional Root Cause Analysis (RCA) for major quality defects and translate raw quality trends into executive summaries.
•Lead, mentor, and develop a team through shadow audits and calibration sessions to ensure inter-rater reliability and continuous competency growth.
•Re-engineer quality frameworks and optimize workflows, leveraging AI/automation to move from fixed audits to dynamic sampling models.
•Establish training governance by identifying capability gaps from audits and RCA trends, shaping training priorities, and monitoring post-training quality performance.

Key Requirements

•Proven experience managing and developing quality or operational teams in a fast-paced environment, with strong capability building and employee engagement.
•Deep expertise in data-driven analysis to lead complex Root Cause Analyses (RCA) and translate quality metrics into strategic business recommendations.
•Strong understanding of regional market dynamics and languages to ensure culturally informed, globally consistent quality standards, including mastery of content policies and safety guidelines.
•Exceptional ability to align senior stakeholders across Policy, Operations, and Product and influence policy adjustments based on market realities.
•Experience leading or influencing policy rollout and training alignment across internal and BPO teams, with clear communication and structured learning plans.

Skills:LeadershipMentoringStakeholder managementChange managementData-driven decision making

Tech Stack:AI/automationRoot Cause Analysis (RCA)

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn