Customer Service Specialist (m/f/d)

Avantor
Denmark
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Independent","Proactive","Problem-solving","Communication","Customer-focused"]

Handle complex B2B customer inquiries for professional laboratory and pharma customers, acting as a central contact point for requests, orders, claims, and service issues. Investigate and resolve challenging customer problems while coordinating with sales, product leadership, internal stakeholders, suppliers, and external partners. Work in a fast-moving multichannel environment and support the rollout of new technologies and AI tools to improve customer experience.

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Avantor
Avantor
1 day ago

Customer Service Specialist (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Handle complex B2B customer inquiries for professional laboratory and pharma customers, acting as a central contact point for requests, orders, claims, and service issues. Investigate and resolve challenging customer problems while coordinating with sales, product leadership, internal stakeholders, suppliers, and external partners. Work in a fast-moving multichannel environment and support the rollout of new technologies and AI tools to improve customer experience.
Location: Denmark
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage complex customer cases and situations in a B2B multichannel setting.
  • •Investigate and resolve challenging customer problems such as complaints and order deviations.
  • •Collaborate closely with sales, product management, and other internal stakeholders.
  • •Coordinate cases with suppliers and other external partners.
  • •Support sales by identifying customer needs and implementing/supporting new technologies and AI tools.

Pay and Benefits

Perks:Health InsuranceAccident InsuranceEmployee AssistanceHybrid WorkMeal AllowanceParking

Key Requirements

  • •Experience with complex B2B customer service cases.
  • •Ability to work independently and prioritize multiple tasks in a demanding environment.
  • •Proactive, solution-oriented mindset with a commercial approach to identify customer needs and sales opportunities.
  • •Strong proficiency with MS Office; SAP experience is an advantage.
  • •Fluent in both English and Danish (written and spoken).
Skills:IndependentProactiveProblem-solvingCommunicationCustomer-focused
Languages:EnglishDanish
Tech Stack:MS OfficeSAPCRMAI

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn