Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide customer-facing technical support for a sustainable, low-cost GPU cloud platform. Serve as the primary point of contact for incident management, triage, and resolution, coordinating with SRE, networking, and storage teams. Support customers through Zendesk while meeting SLAs and high CSAT, troubleshoot VM and hardware/scaling issues with CLI and internal tools, and contribute to alert triage, maintenance readiness, and knowledge base SOPs.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical customer support via Zendesk while meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and handle incident management with initial triage, communication, and procedural rigor.
•Troubleshoot issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams for root cause analysis (RCA) and share knowledge through onboarding materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid Parental401kHsaLearning BudgetVolunteer TimeTravel AllowanceMeal AllowanceCell Phone

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux command-line interface (CLI) skills and proficiency with Git for code management and collaboration.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
•Familiarity with public clouds (AWS, Azure, GCP) and HPC technologies such as Infiniband, RDMA, RoCE, and SDN; excellent communication skills for escalations.

Experience:4+ yearsCloudCustomer supportHPC

Education:Bachelor's

Skills:Customer serviceCommunicationIncident responseProblem-solvingPrioritization

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem AdministratorInfiniband

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)SRE

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide exceptional technical customer support via Zendesk while meeting SLAs and maintaining 95%+ CSAT.
•Participate in a 24/7 on-call rotation and handle incident management with initial triage, communication, and procedural rigor.
•Troubleshoot issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams for root cause analysis (RCA) and share knowledge through onboarding materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsusPaid LeavePaid Parental401kHsaLearning BudgetVolunteer TimeTravel AllowanceMeal AllowanceCell Phone

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
•Strong Linux command-line interface (CLI) skills and proficiency with Git for code management and collaboration.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
•Familiarity with public clouds (AWS, Azure, GCP) and HPC technologies such as Infiniband, RDMA, RoCE, and SDN; excellent communication skills for escalations.

Experience:4+ yearsCloudCustomer supportHPC

Education:Bachelor's

Skills:Customer serviceCommunicationIncident responseProblem-solvingPrioritization

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)SRE

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor