Payoneer

1 month ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Role drives growth across Payoneer’s eCommerce clients by managing key relationships, optimizing customer success, and delivering revenue through upsell, cross-sell, and strategic go-to-market initiatives. Lead cross-functional collaboration to shape solutions, increase user health, and scale the team while representing Payoneer in industry forums and driving awareness of Payoneer’s capabilities.

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing e-Commerce client relationships and build long-term relationships with top customers to address client needs.
•Strengthen existing relationships and create new ones to maximize acquisition, retention, and up-sell/cross-sell related solutions and services.
•Grow the company’s capability to serve e-Commerce trade and develop the go-to-market vision and plan in collaboration with analytics.
•Increase user health, manage day-to-day operations, and scale the team.
•Work cross-functionally across the organization to shape business solutions that meet customer needs.

Key Requirements

•BA Degree or equivalent, master’s degree is a plus
•5+ years of experience in business development or account management
•2–3 years of e-Commerce experience is a must
•Exceptional written, presentation, and verbal communication in English and Mandarin
•Have basic data analysis skills and a data-driven mindset

Experience:5+ yearsE-commerceB2BGrowthCustomer success

Education:Bachelor's

Skills:CommunicationPresentationVerbal communicationData analysisCross-functional collaborationProblem solving

Languages:EnglishMandarin

Tech Stack:PPTExcelMS Office

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing e-Commerce client relationships and build long-term relationships with top customers to address client needs.
•Strengthen existing relationships and create new ones to maximize acquisition, retention, and up-sell/cross-sell related solutions and services.
•Grow the company’s capability to serve e-Commerce trade and develop the go-to-market vision and plan in collaboration with analytics.
•Increase user health, manage day-to-day operations, and scale the team.
•Work cross-functionally across the organization to shape business solutions that meet customer needs.

Key Requirements

•BA Degree or equivalent, master’s degree is a plus
•5+ years of experience in business development or account management
•2–3 years of e-Commerce experience is a must
•Exceptional written, presentation, and verbal communication in English and Mandarin
•Have basic data analysis skills and a data-driven mindset

Experience:5+ yearsE-commerceB2BGrowthCustomer success

Education:Bachelor's

Skills:CommunicationPresentationVerbal communicationData analysisCross-functional collaborationProblem solving

Languages:EnglishMandarin

Tech Stack:PPTExcelMS Office

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn