Senior Technical Account Manager- Civil (English and Spanish speaking)

Autodesk
Barcelona, Madrid
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem management","Presentation delivery","Relationship building","Prioritization"]

Serve as a technical point of contact for medium and large enterprise customers in the civil AECO space, helping them optimize Autodesk product investment and achieve measurable outcomes. Own proactive technical governance and advisory through customer success plans, escalations, and service-level compliance monitoring. Provide data-driven technical assistance, manage key events like major upgrades, and coordinate with IT and design teams to ensure successful installation, licensing, performance, and adoption.

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Autodesk
Autodesk
1 month ago

Senior Technical Account Manager- Civil (English and Spanish speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a technical point of contact for medium and large enterprise customers in the civil AECO space, helping them optimize Autodesk product investment and achieve measurable outcomes. Own proactive technical governance and advisory through customer success plans, escalations, and service-level compliance monitoring. Provide data-driven technical assistance, manage key events like major upgrades, and coordinate with IT and design teams to ensure successful installation, licensing, performance, and adoption.
Location: Barcelona, Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a technical point of contact and maintain customer relationships, coordinating with CSM and Technical Adoption Specialist to execute customer success plans.
  • •Handle critical issue priority and escalation while monitoring service level compliance.
  • •Provide technical assistance and recommendations to enterprise customers using data analytics; identify improvement opportunities via problem management.
  • •Partner with customer IT and design teams to support successful installation, licensing, and performance of Autodesk cloud and desktop applications.
  • •Deliver coaching sessions to increase adoption, conduct proactive case reviews and software performance assessments, and manage key events such as major upgrades.

Key Requirements

  • •Bachelor's degree or equivalent experience in Civil Engineering.
  • •5+ years supporting Autodesk Civil products (Autodesk Civil3D and Infraworks) and cloud services (Autodesk Construction Cloud/Forma) for large enterprise clients.
  • •Strong analytical skills with experience troubleshooting in enterprise environments.
  • •Expert knowledge in workflows and data exchange.
  • •Fluency in Spanish and English and experience delivering on presentations.
Experience:5+ yearsAECOCivil engineeringEnterprise clientsProfessional services
Education:Bachelor's in Civil Engineering
Skills:Analytical skillsProblem managementPresentation deliveryRelationship buildingPrioritization
Languages:SpanishEnglishFrench
Tech Stack:Autodesk Civil3DInfraworksAutodesk Construction CloudFormaAutodesk NavisworksAutodesk AutoCAD

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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