Customer Engineer-Epi

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring","Training","Customer coordination"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues with support as needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Collaborate with senior engineers and customers on roadmaps and requirements, and train/mentor junior field service engineers to ensure smooth operations and exceptional service.

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Applied Materials
Applied Materials
1 month ago

Customer Engineer-Epi

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues with support as needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Collaborate with senior engineers and customers on roadmaps and requirements, and train/mentor junior field service engineers to ensure smooth operations and exceptional service.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with assistance from senior engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to support smooth operations and service.
  • •Train and mentor junior field service engineers and collaborate on roadmaps and process flows.

Pay and Benefits

Perks:Travel AllowanceLearning Budget

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters.
  • •Effective written and verbal communication skills, plus basic Microsoft Excel, Word, and PowerPoint knowledge.
Experience:4-7 yearsSemiconductor
Education:Associate's
Skills:CommunicationTroubleshootingMentoringTrainingCustomer coordination
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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