Global Operations Specialist (6 month temp)

Match Group
Vancouver
Workplace: HybridContractCAD 40,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Analytical skills","Judgment","Adaptability","Multitasking","Communication"]

Handle complex member escalations across Trust & Safety and support policy, investigating abuse, safety issues, bugs, and app functionality reports on Match Group platforms. Enforce Community Guidelines and Terms of Service, troubleshoot incidents, and collaborate with Engineering to resolve issues. Gather user feedback from product rollouts, manage high-volume sensitive cases with strong judgment, and communicate with cross-functional teams to drive process improvements.

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Match Group
Match Group
2 days ago

Global Operations Specialist (6 month temp)

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Last checked: 3 hours agoStatus: Live

Job Summary

Handle complex member escalations across Trust & Safety and support policy, investigating abuse, safety issues, bugs, and app functionality reports on Match Group platforms. Enforce Community Guidelines and Terms of Service, troubleshoot incidents, and collaborate with Engineering to resolve issues. Gather user feedback from product rollouts, manage high-volume sensitive cases with strong judgment, and communicate with cross-functional teams to drive process improvements.
Location: Vancouver
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Investigate and resolve sensitive, complex member escalations across Trust & Safety and support policy.
  • •Enforce Community Guidelines and Terms of Service while addressing high-pressure cases and gray areas.
  • •Investigate bug and app functionality reports and coordinate with Engineering to resolve issues.
  • •Collect user feedback on new product and feature rollouts.
  • •Collaborate with cross-functional partners to communicate outcomes and drive process improvements.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Bachelor’s degree or higher (or equivalent).
  • •Minimum 1+ years in a similar role.
  • •Basic knowledge of Zendesk.
  • •Ability to quickly understand and summarize complex cases.
  • •Outstanding analytical skills, judgment, and time management in a fast-paced environment.
Experience:1+ yearsTrust & safetySupportFast-paced environment
Education:Bachelor's
Skills:Analytical skillsJudgmentAdaptabilityMultitaskingCommunication
Tech Stack:Zendesk

Company Brief

Match Group
Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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