Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch execution, logistics, consumer branding, and overall market performance. Coach and develop a team of Customer Advocates—interviewing, training, setting goals, and providing feedback. Monitor reports and partner with leadership to address roadblocks, improve customer and team experience, and manage complex customer-facing issues while working in a fast-paced environment.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch, operations, logistics, consumer branding, and ongoing market success.
•Interview, select, onboard, and train Customer Advocates; provide the tools, resources, and guidance they need.
•Develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Serve as the go-to expert—jump in alongside Advocates, drive production in a fast-paced environment, and manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Excellent interpersonal and leadership skills with strong problem-solving while maintaining focus on the customer experience.

Experience:5+ yearsStartup

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch, operations, logistics, consumer branding, and ongoing market success.
•Interview, select, onboard, and train Customer Advocates; provide the tools, resources, and guidance they need.
•Develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
•Generate and monitor regular reports and present updates to upper management.
•Serve as the go-to expert—jump in alongside Advocates, drive production in a fast-paced environment, and manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement, guiding teams to exceed goals.
•Excellent interpersonal and leadership skills with strong problem-solving while maintaining focus on the customer experience.

Experience:5+ yearsStartup

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingStrategic thinking

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website