Network Support Engineer

Fastly
Singapore
Workplace: HybridFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Empathy","Multitasking","Problem-solving"]

Network Support Engineer at Fastly, responsible for distilling high-velocity monitoring data into actionable events, leading live event monitoring for high-profile traffic, and coordinating with engineering, revenue, and professional services to ensure proactive, incident-free performance for strategic accounts. You’ll drive continuous improvement through runbooks, manage CDN configurations, and advocate for customers during maintenance while collaborating with incident commanders and various teams across the edge cloud platform.

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FursaFursa
Fastly
Fastly
4 months ago

Network Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Network Support Engineer at Fastly, responsible for distilling high-velocity monitoring data into actionable events, leading live event monitoring for high-profile traffic, and coordinating with engineering, revenue, and professional services to ensure proactive, incident-free performance for strategic accounts. You’ll drive continuous improvement through runbooks, manage CDN configurations, and advocate for customers during maintenance while collaborating with incident commanders and various teams across the edge cloud platform.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends.
  • •Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience.
  • •Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams.
  • •Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation.
  • •Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs.

Key Requirements

  • •5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment.
  • •Deep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTR.
  • •Hands-on experience with Linux environments and the ability to navigate complex distributed system infrastructures.
  • •Proven track record of maintaining composure and empathy during high-pressure live event monitoring situations.
  • •Exceptional communication skills with the ability to tailor technical depth for both engineering and executive audiences.
Experience:5+ yearsNetworkingEdge computingCDN
Skills:CommunicationEmpathyMultitaskingProblem-solving
Languages:English
Tech Stack:LinuxCURLTracerouteMTRPython

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn