Atlassian

1 month ago

Account Associate, LATAM (Portuguese Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Drive net and gross retention for enterprise customers across LATAM, with a focus on renewals, expansion opportunities, and cross-sell in a SaaS environment. Partner with sales, CS, and channel partners to mitigate churn, document customer priorities, and forecast renewal opportunities. Leverage data signals and Atlassian tools to maximize customer value and book of business.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
•Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
•Partner with the Sales Teams on account planning to ultimately drive total book of business growth
•Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team
•Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives

Pay and Benefits

Perks:Health InsuranceWellness StipendVolunteer Days

Key Requirements

•3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
•Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements
•Success with building strong relationships while simultaneously growing accounts across your book of business, and demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
•Passion for meeting or exceeding performance goals
•Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)

Experience:3+ yearsSaaSEnterpriseB2B

Skills:CommunicationRelationship-buildingTime managementProblem-solvingNegotiation

Languages:PortugueseEnglish

Tech Stack:SalesforceTableauGainsightClariZoomSlackGoogle Suite

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

1 month ago

Account Associate, LATAM (Portuguese Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery
•Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
•Partner with the Sales Teams on account planning to ultimately drive total book of business growth
•Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team
•Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives

Pay and Benefits

Perks:Health InsuranceWellness StipendVolunteer Days

Key Requirements

•3+ years of experience in account management, customer success, sales, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
•Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements
•Success with building strong relationships while simultaneously growing accounts across your book of business, and demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
•Passion for meeting or exceeding performance goals
•Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)

Experience:3+ yearsSaaSEnterpriseB2B

Skills:CommunicationRelationship-buildingTime managementProblem-solvingNegotiation

Languages:PortugueseEnglish

Tech Stack:SalesforceTableauGainsightClariZoomSlackGoogle Suite

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor